Help centre
How can we help?
The questions guests and venue owners ask most. Nothing here answers yours? Write to support@tujemy.com.
For guests
How do I book a table or a room?
Pick a venue, a date and a party size, then a free time. No phone call, no waiting.
Is every booking confirmed straight away?
Not always. Each venue chooses whether it confirms on the spot or answers each request one by one. In the second case you see a “Pending” status, and your seat is held until the venue replies.
How do I cancel a booking?
Under “My reservations” in your account, any time before the booking starts.
How do I get in with a booking?
Every confirmed booking has its own page with a QR code. You show it at the door and staff scan it. You can also add it to Apple Wallet or Google Wallet.
Can I message the venue about my booking?
Yes. There is a message thread on the booking page. The venue sees it in their panel and can reply in the same place.
What is a deposit and when do I pay it?
Some venues ask for a deposit on a booking. The request appears on your booking page with the exact amount, and you pay it there. Payments run through Stripe.
I cannot log in, what should I do?
Check that you are using the same email address you signed up with. If it still fails, write to us: support@tujemy.com.
For venue owners
How do I add my venue to Tujemy?
Create a free account at /panel/register. No credit card, ready in a minute. Your venue then waits for approval.
What does Tujemy cost?
Four plans: Free (PLN 0), Starter (PLN 129), Pro (PLN 249), Business (PLN 449). Full comparison on /pricing.
How does the Free plan differ from the paid ones?
Free runs on email requests, capped at 15 a month. Paid plans get the real-time calendar, unlimited bookings and the ability to take deposits.
How long does venue approval take?
Usually within 24 hours of your submission. You can see the status in your panel, on the dashboard.
Do I have to confirm every booking by hand?
That is your call. Under venue settings, in the Bookings section, you pick “Confirm on the spot” or “I confirm each one”. With the second, the seat is held until you answer, and a deposit is only asked for once you confirm.
How do I invite my team to the panel?
In the panel, under Team. How many seats you get depends on your plan (Starter: 2, Pro: 5, Business: unlimited).
How does a guest deposit work?
On Starter and Pro you ask for a deposit by hand, booking by booking. On Business you can set an automatic rule (above a given party size, say). Commission: 20% of the deposit, on every paid plan.
I already have a GetUp account, is this something else?
Yes, it is a separate product from the same company. Tujemy has its own booking panel. You do not need a GetUp account to use Tujemy.
Support by plan
Every paid plan adds a faster way to reach us, and the address at the bottom of this page still works for everyone.
Free
Help centre (this page)
Starter
Pro
Priority email
Business
Phone and chat