Terms for Venues

§ 1. General provisions

1. 1.
   These terms (the “Terms for Venues”) set out the conditions on which AUTH LTD, a company incorporated under the law of England and Wales and registered at Companies House under number 17296846, with its registered office at Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom (the “Provider”), provides the services of the Tujemy platform to businesses that run venues (a “Venue”).
2. 2.
   The Terms for Venues are terms and conditions within the meaning of Regulation (EU) 2019/1150 of the European Parliament and of the Council of 20 June 2019 on promoting fairness and transparency for business users of online intermediation services (the “P2B Regulation”).
3. 3.
   The Terms for Venues are available in the Service at every stage of the commercial relationship, including before a contract is concluded, in a form that allows them to be downloaded, reproduced and stored.
4. 4.
   The Data Processing Agreement forms an integral part of the contract. The Tujemy Terms of Service apply to any use of the Service not covered by the Terms for Venues.
5. 5.
   The Provider can be contacted at support@tujemy.com.
6. 6.
   The Polish version of the Terms for Venues is binding. The English version is a courtesy translation.

§ 2. Definitions

Capitalised terms used in the Terms for Venues have the following meanings:

• Subscription – paid access to the features of a paid Plan, billed in monthly billing periods;
• Guest – a person using the Service to make a Booking or to use a Venue’s services;
• Review – a Guest’s rating and comment about a visit to a Venue, published in the Service;
• Panel – the part of the Service available to a Venue after signing in, used to manage the Venue’s page, Bookings, team, menu, Offers and billing;
• Plan – the set of Panel features chosen by the Venue: Free, Starter, Pro or Business;
• Offer – a discount or other benefit prepared and funded by the Venue and made available to Guests in the Service;
• Booking – an order for a Venue’s service placed by a Guest through the Service;
• Service – the tujemy.com website and the Tujemy mobile application;
• Stripe – Stripe Payments Europe, Limited or another Stripe group company providing payment services under a contract with the Venue;
• Venue Content – the name, description, photographs, menu, prices, information on ingredients and allergens, contact details, Offers and other information the Venue publishes in the Service;
• Listing – the page of a Venue that does not accept Bookings in the Service;
• Deposit – an amount paid by a Guest towards a Venue’s service which constitutes a deposit (zadatek) within the meaning of Article 394 of the Polish Civil Code.

§ 3. Conclusion of the contract

1. 1.
   The contract is concluded, for an indefinite period, when the Venue’s account is created in the Service and the Terms for Venues and the Data Processing Agreement are accepted.
2. 2.
   The person creating the Venue’s account declares that they are authorised to conclude the contract on behalf of the business that runs the Venue.
3. 3.
   The Venue provides true and complete information, in particular the business name, tax identification number (NIP), telephone number, address and information about the premises, and keeps it up to date without undue delay.
4. 4.
   The Venue’s page is published after the Provider has reviewed the registration. The Provider may refuse to publish it if the information is untrue or incomplete, the Venue’s business is unlawful or the Venue does not meet the conditions of the Terms for Venues, and informs the Venue of the refusal, stating the reasons.
5. 5.
   The Provider may invite a Venue to the Service, offering in the invitation a particular Plan, a Listing or a trial period. The terms of the invitation are displayed before the account is created and form part of the contract.

§ 4. Services

1. 1.
   Under the contract, the Provider makes available to the Venue, to the extent the Plan allows:

   1. 1)the Venue’s page in the Service, either accepting Bookings or as a Listing;
   2. 2)the Panel for keeping the booking book, floor plan, menu, team, Offers and statistics;
   3. 3)delivery of Bookings, booking requests and messages from Guests;
   4. 4)tools for collecting and refunding Deposits through Stripe;
   5. 5)notifications about Bookings and the Venue’s presence in the Service.
2. 2.
   The current features and limits of each Plan are set out in the price list.
3. 3.
   The Provider is not a party to contracts between the Venue and Guests and does not provide catering or accommodation services.
4. 4.
   The Provider may develop and change the Panel’s features. A change that restricts material features covered by a paid Plan requires an amendment of the Terms for Venues under § 16.

§ 5. Plans and fees

1. 1.
   The Free Plan is free of charge. The paid Plans cost, per month: Starter PLN 129, Pro PLN 249, Business PLN 449. The fee applies to each location separately.
2. 2.
   The Subscription fee is charged in advance for each billing period, by payment card, through Stripe. A Venue that registers on its own and chooses a paid Plan pays the first fee when choosing the Plan; if the Provider refuses to publish the Venue’s page, the fee is refunded in full.
3. 3.
   If the invitation includes a trial period, it runs from the day the Provider approves the Venue’s page, and payment card details are required when the Plan is chosen. After the trial period the Subscription is paid automatically, and the Provider sends a reminder by email before the first fee is charged. The Venue may cancel the Subscription before the end of the trial period without charge. A Venue may have a trial period once.
4. 4.
   The Provider may grant a Venue a Plan for a fixed period free of charge. When that period ends, the Venue returns to the Plan it had before, unless it pays for a Subscription.
5. 5.
   The Venue may change its Plan in the Panel. A move to a higher Plan takes effect immediately, and the difference for the rest of the current billing period is charged straight away. A move to a lower Plan takes effect immediately, and the difference for the rest of the current billing period is credited against future fees. During a trial period, moving to a higher Plan ends the trial and starts a paid billing period, while moving to a lower Plan does not end it.
6. 6.
   The Venue may cancel its Subscription in the Panel at any time, with effect from the end of the paid billing period. The fee for a billing period that has begun is not refunded, subject to § 16(3). When the Subscription ends, the Venue moves to the Free Plan.
7. 7.
   If a payment cannot be collected, the Provider informs the Venue. If the arrears are not paid, the Provider may move the Venue to the Free Plan.
8. 8.
   The Provider issues an invoice for the Subscription with each payment, and one invoice for the commission referred to in § 8 for each calendar month, after that month ends. A refund of a fee or of commission is documented by a credit note. Invoices and credit notes are available in the Panel, and notice that one has been issued is sent to the email address associated with the Venue’s account. The Venue changes its payment card details in the Panel, through Stripe.
9. 9.
   The Venue provides its invoicing details in the Panel: the business name, tax identification number (NIP) and address of the business that runs the Venue. The Provider may check these details against the register of VAT taxpayers and complete them on that basis. A Subscription cannot be started without these details. Changing the business to which invoices are issued while a Subscription is running requires contacting the Provider at support@tujemy.com.
10. 10.
    Plan fees and the commission referred to in § 8 are net amounts. Where value added tax is due on the Provider’s services, the Provider adds it to those amounts at the rate required by law. Where, under VAT law, the Venue as the recipient is liable to account for the tax, in particular as an import of services, the Venue accounts for it itself.

§ 6. Bookings and the Venue’s obligations

1. 1.
   The Venue keeps its opening hours, availability and information up to date, answers booking requests without undue delay and honours confirmed Bookings.
2. 2.
   The Venue moves or cancels a Booking only for good reasons and informs the Guest through the Panel.
3. 3.
   The Venue is responsible to Guests for performing its services, including in accordance with consumer protection law, and for the information it gives them.
4. 4.
   The Venue may not use the Service to obtain Guests’ data for purposes other than handling Bookings, or send Guests commercial communications without a legal basis, in particular without the required consent.
5. 5.
   The Venue may use the Service as a Listing. A Listing does not accept Bookings or booking requests and does not collect Reviews.

§ 7. Deposits

1. 1.
   To collect Deposits, the Venue creates a connected account with Stripe in the Panel and accepts the Stripe Connected Account Agreement directly with Stripe. Stripe verifies the Venue under its own rules. Deposits cannot be collected without this step.
2. 2.
   The agreement on a Deposit binds the Guest and the Venue. The Provider supplies the tool for collecting, refunding and documenting the Deposit and is not a party to that agreement.
3. 3.
   The Venue sets the amount of the Deposit and the free cancellation window, meaning the time before the Booking within which the Guest may cancel without losing the Deposit, in the Panel. The default free cancellation window is 24 hours. These terms are displayed to the Guest before the Booking is made.
4. 4.
   The Service automatically refunds the Deposit to the Guest in full if:

   1. 1)the Guest cancels the Booking within the free cancellation window;
   2. 2)the Venue cancels the Booking;
   3. 3)the Guest cancels a Booking that the Venue has moved.
5. 5.
   If the Guest cancels the Booking after the free cancellation window has ended or does not arrive at the Venue, the Venue keeps the Deposit in accordance with Article 394 § 1 of the Polish Civil Code.
6. 6.
   A Guest’s payment is a charge on the Venue’s Stripe account. The Provider does not hold those funds at any time. Payouts are made by Stripe to the bank account designated by the Venue, on the schedule set in Stripe.
7. 7.
   The Provider may disable a Venue’s ability to collect Deposits in the event of abuse, payment disputes or a breach of the Terms for Venues, giving reasons as provided in § 12.

§ 8. Commission and payment costs

1. 1.
   The Provider charges a commission of 20% of the amount of each Deposit paid, plus value added tax where it is due under § 5. The commission is deducted by Stripe at the time of payment.
2. 2.
   If a Deposit is refunded to the Guest in full, the Provider also refunds its commission. The Provider charges no commission on Bookings without a Deposit.
3. 3.
   The Venue bears the payment processing fee charged by Stripe. That fee is not refunded when a Deposit is refunded.
4. 4.
   If a Guest disputes a payment with their bank, Stripe takes the disputed amount and a dispute fee from the Venue’s account. The Provider reports the dispute in the Panel. The Venue prepares the response to the dispute, and the Provider may help by making information from the Service available.

§ 9. Venue Content

1. 1.
   The Venue is responsible for Venue Content, in particular for its accuracy, currency and lawfulness.
2. 2.
   The Venue declares that it has the right to publish Venue Content, in particular photographs, and that publishing it does not infringe the rights of third parties, including copyright, trade mark rights and rights of publicity.
3. 3.
   The Venue grants the Provider a free, non-exclusive licence, without territorial limitation and for the duration of the contract, to use Venue Content by recording and reproducing it in the memory of computer systems, making it available to the public in the Service in such a way that anyone can access it at a place and time of their choosing, and using the Venue’s name, photographs and description in materials promoting the Service, with the Venue identified. The Venue may at any time require the Provider to stop using Venue Content in materials promoting the Service.
4. 4.
   The Venue provides information on ingredients and allergens as a food business operator, in accordance with Regulation (EU) No 1169/2011 of the European Parliament and of the Council of 25 October 2011 on the provision of food information to consumers. The Provider displays the Venue’s declaration without changing its content. Statements on the absence or reduced presence of gluten must meet the conditions of Commission Implementing Regulation (EU) No 828/2014.
5. 5.
   The Venue may not publish Offers concerning alcoholic beverages or promote alcoholic beverages in the Service in a manner contrary to the Polish Act of 26 October 1982 on upbringing in sobriety and counteracting alcoholism.
6. 6.
   The Provider may review Venue Content before or after publication and refuse to publish, remove or restrict the visibility of Venue Content that is unlawful, contrary to the Terms for Venues or misleading to Guests. The Provider informs the Venue of such a decision and gives the reasons.
7. 7.
   The telephone number and email address intended for contact with Guests are published after the Provider has checked them. By providing a telephone number, the Venue confirms that the number belongs to the Venue or that the person to whom it belongs has agreed to its publication. The Venue may remove published contact details at any time.
8. 8.
   The Venue may not remove or change Reviews, publish Reviews about itself or other venues, or offer any benefit in exchange for Reviews or for changing them. The Venue may report a Review for checking using the report button or by writing to support@tujemy.com.
9. 9.
   The Provider does not offer the Venue’s services through additional distribution channels or affiliate programmes. Outside the Service, the Provider uses the Venue’s name, photographs and description only in materials promoting the Service, in particular on its social media, on the terms set out in paragraph 3.

§ 10. Ranking, differentiated treatment and access to data

1. 1.
   The order in which Venues are presented in the Service is determined by the following main parameters, listed from the most important:

   1. 1)how well a Venue matches the criteria chosen by the Guest, in particular the city, type and category of Venue, date and time and number of people, because the Guest is shown only Venues that meet those criteria;
   2. 2)whether a Booking can be made in the Service: if the Guest specifies a date or time, Listings are shown after Venues that accept Bookings, and if the Guest selects the “Online booking only” filter they are not shown, because the Guest is then looking for a place they can book;
   3. 3)otherwise, the alphabetical order of Venue names;
   4. 4)if the Guest chooses to sort by rating, the average rating from published Reviews, with Venues without Reviews shown last.
2. 2.
   On lists of recommended Venues in the Service, Venues with a completed description come first, and Listings are not shown.
3. 3.
   The Plan, the Subscription and the amount of fees paid by the Venue do not affect the order of presentation. The Provider does not offer any way of influencing the order of presentation in return for payment.
4. 4.
   The Provider does not run its own catering or accommodation business in the Service and does not offer services competing with Venues through the Service. Venues on different Plans differ only in the features and limits described in the price list.
5. 5.
   In the Panel, the Venue has access to data on Bookings and booking requests relating to the Venue, including contact details given by Guests, to messages from Guests, Reviews of the Venue, information on coupon redemptions and aggregate statistics on visits to the Venue’s page and on Bookings. The Venue has no access to Guests’ data concerning other venues or to Guests’ account data beyond the Booking data.
6. 6.
   The Provider has access to the data that the Venue and Guests provide in the Service and uses it to the extent necessary to provide the services, maintain security, handle billing and develop the Service, including in the form of aggregate statistics. The Provider does not share a Venue’s data with other venues.
7. 7.
   Within 30 days of the end of the contract, the Venue may request a copy of the Booking data held in the Panel in electronic form.

§ 11. Personal data

1. 1.
   The Provider is an independent controller of personal data processed in connection with running the Service, in particular Guests’ account data and Booking data as regards receiving Bookings and passing them to the Venue.
2. 2.
   The Venue is an independent controller of Guests’ data received in connection with a Booking, for the purpose of performing its service.
3. 3.
   For data that the Venue enters into, or keeps in, the Panel for its own purposes, the Provider acts as a processor under the Data Processing Agreement.
4. 4.
   The Venue ensures that members of its team with access to the Panel are bound to keep data confidential, and is responsible for their actions. Team members invited to the Panel by the Venue must use two-factor authentication, and the person who created the Venue’s account can turn it on in the Panel.
5. 5.
   The Venue addresses Offers to Guests only through the Service, which sends Offer notifications only to Guests who have consented to them.

§ 12. Restriction, suspension and termination of services

1. 1.
   The Provider may restrict or suspend the provision of services to the Venue, in particular by hiding the Venue’s page, stopping Bookings, disabling Deposits or withholding Venue Content, if:

   1. 1)the Venue breaches the Terms for Venues or the law;
   2. 2)the Venue provides untrue information or misleads Guests;
   3. 3)the Venue does not honour confirmed Bookings;
   4. 4)the Venue is in arrears with its fees;
   5. 5)a decision of a competent authority or the safety of Guests requires it.
2. 2.
   No later than the moment the restriction or suspension takes effect, the Provider gives the Venue, on a durable medium and in particular by email, a statement of reasons setting out the specific facts or circumstances that led to the decision and its grounds.
3. 3.
   The Provider may terminate the contract on 30 days’ notice, giving the Venue a statement of reasons on a durable medium.
4. 4.
   The Provider may terminate the contract without notice, giving reasons on a durable medium, if it is required to do so by law or by a decision of an authority, if the Venue has repeatedly breached the Terms for Venues, or if another good reason exists that justifies immediate termination under the law.
5. 5.
   The Venue may complain about the decisions referred to in this section under § 14. If the Venue’s explanations justify changing the decision, the Provider restores the services without undue delay.
6. 6.
   The Venue may terminate the contract at any time by writing to support@tujemy.com. The Subscription ends at the end of the paid billing period and the contract ends on that day; if the Venue is on the Free Plan, the contract ends when the Provider receives the notice.
7. 7.
   When the contract ends, the Venue’s page is no longer available in the Service. Bookings with a Deposit made before the contract ended are settled under the existing rules, and personal data is dealt with in accordance with the Data Processing Agreement.

§ 13. Liability

1. 1.
   The Provider is liable for non-performance or improper performance of the contract under the general rules, excluding loss of profits.
2. 2.
   The Provider’s total liability to the Venue under the contract is limited to the fees and commission paid by the Venue to the Provider in the 12 months preceding the event that caused the damage or, if that amount is lower than PLN 1,000, to PLN 1,000.
3. 3.
   The limitations of liability in the Terms for Venues do not apply to damage caused intentionally.
4. 4.
   The Provider is not liable for interruptions to the Service resulting from causes for which it is not responsible, in particular force majeure.
5. 5.
   The Venue is liable to the Provider for damage resulting from a breach of the Terms for Venues, including third-party claims relating to Venue Content or to the performance of the Venue’s services to Guests, and reimburses the Provider’s reasonable costs of defending against such claims.

§ 14. Complaints and mediation

1. 1.
   The Venue may submit complaints about the services, including about the decisions referred to in § 12, technical issues and the Provider’s conduct, to support@tujemy.com.
2. 2.
   The Provider deals with a complaint without undue delay and in any event within 14 days of receiving it, and communicates the outcome to the Venue on a durable medium, clearly and intelligibly.
3. 3.
   The parties may attempt in good faith to resolve a dispute out of court through mediation. Participation in mediation is voluntary, and the parties bear its costs in equal shares unless they agree otherwise.

§ 15. Confidentiality

1. 1.
   Each party keeps confidential the other party’s commercial information obtained in connection with the contract that is not publicly available, unless disclosure is required by law.

§ 16. Changes to the Terms for Venues

1. 1.
   The Provider may change the Terms for Venues for good reasons, namely: a change in the law, the need to comply with a decision of an authority or a court judgment, a change in the scope or manner of the services, including the introduction of new features, a change in Plan prices or the commission rate, and a change in the way the services are provided for technical or security reasons.
2. 2.
   The Provider notifies the Venue of a proposed change on a durable medium, by email to the address associated with the Venue’s account, and in the Panel, at least 15 days before the change takes effect. If the change requires significant technical or commercial adjustments by the Venue, the notice period is correspondingly longer.
3. 3.
   A Venue that does not accept the change may terminate the contract before the notice period expires. The termination takes effect within 15 days of receipt of the notice, and the fee for the unused part of the billing period is refunded.
4. 4.
   The Venue may waive the notice period by accepting the new version of the Terms for Venues in the Panel. Acceptance is a clear affirmative action.
5. 5.
   The notice period does not apply where the change results from a legal obligation that requires it within a shorter period, or is necessary to address an unforeseen and imminent danger to the Service, Guests or Venues, in particular fraud, malware or other cybersecurity risks.
6. 6.
   Once a change has taken effect, the Panel asks the person who created the Venue’s account to accept the new version the next time they sign in. Until it is accepted, that person’s use of the Panel is limited to reading and accepting the new version, while the Venue’s acceptance of Bookings and the work of its team are not interrupted.
7. 7.
   Earlier versions of the Terms for Venues are available in the version archive in the Service.

§ 17. Final provisions

1. 1.
   The contract is governed by Polish law.
2. 2.
   Disputes arising from the contract are resolved by the civil court having jurisdiction under the Polish Code of Civil Procedure.
3. 3.
   This version of the Terms for Venues applies from 17 September 2026 to Venues that create an account from that day, and to Venues that concluded a contract earlier from the day stated in the notice of change, but no earlier than 15 days after that notice was received. It replaces the conditions previously published at tujemy.com/dla-lokali.