Tujemy Terms of Service

§ 1. General provisions

1. 1.
   These terms (the “Terms”) set out the rules for using the website available at tujemy.com and the Tujemy mobile application (together, the “Service”), including the kinds and scope of services provided by electronic means, the conditions on which they are provided, the conditions for concluding and terminating contracts for those services, and the complaints procedure.
2. 2.
   The Service is operated by AUTH LTD, a company incorporated under the law of England and Wales and registered at Companies House under number 17296846, with its registered office at Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom (the “Provider”).
3. 3.
   The Provider can be contacted at support@tujemy.com or in writing at its registered office. Matters concerning personal data go to privacy@tujemy.com.
4. 4.
   The Terms are made available free of charge in the Service before a contract is concluded and at any time afterwards, in a form that allows them to be obtained, reproduced and stored. Each version of the Terms is identified by its version date, and earlier versions are available in the version archive.
5. 5.
   The Polish version of the Terms is binding. The English version is a courtesy translation.

§ 2. Definitions

Capitalised terms used in the Terms have the following meanings:

• Guest – a User who browses what Venues offer, makes a Booking, sends a Booking Request or claims an Offer;
• Consumer – a natural person entering into a legal transaction with a business that is not directly connected with that person’s business or professional activity;
• Account – a User’s individual account in the Service, accessed by signing in with an email address and a password;
• Venue – a business running a restaurant, café, bar, accommodation or other service establishment that presents its offer in the Service under the Terms for Venues;
• Offer – a discount or other benefit prepared and funded by a Venue and made available to Guests in the Service under the Promotion Rules;
• Review – a Guest’s rating and comment about a visit to a Venue, published in the Service;
• Booking – an order for a Venue’s service on a specified day and time or for a specified period, placed through the Service;
• Content – information entered into the Service by Users and Venues, in particular Reviews, messages, photographs, descriptions and menus;
• User – any person using the Service;
• Deposit – an amount paid by a Guest towards a Venue’s service which constitutes a deposit (zadatek) within the meaning of Article 394 of the Polish Civil Code;
• Booking Request – a request for a booking addressed to a Venue that does not confirm Bookings in the Service; it is for the Venue to answer it.

§ 3. Services provided in the Service

1. 1.
   The Provider provides the following services free of charge by electronic means:

   1. 1)a search engine and Venue pages, including information on opening hours, availability, menus and Offers;
   2. 2)maintaining an Account;
   3. 3)receiving Bookings and Booking Requests and passing them on to Venues;
   4. 4)passing messages about a Booking between the Guest and the Venue;
   5. 5)a tool for paying and refunding a Deposit where the Venue requires one;
   6. 6)making Offers and coupons available;
   7. 7)publishing Reviews;
   8. 8)sending notifications about Bookings, including passes for Apple Wallet and Google Wallet;
   9. 9)notifying a Guest, at the Guest’s request, when a Venue announced in the Service opens.
2. 2.
   The Provider does not provide catering or accommodation services and is not a party to the contract that the Guest concludes with the Venue. The Venue is responsible for performing that contract.
3. 3.
   Using the Service is free of charge. The User bears the cost of internet access under the User’s contract with the internet provider.

§ 4. Technical requirements and rules of use

1. 1.
   Using the Service requires a device with internet access and a current web browser with JavaScript and cookies enabled, or the Tujemy mobile application installed on a device running a version of iOS or Android supported by the application. Creating an Account and receiving email notifications requires an active email address.
2. 2.
   The User must use the Service in accordance with the law, the Terms and accepted standards of conduct. In particular, the User may not:

   1. 1)supply unlawful content;
   2. 2)provide other people’s data without their consent or impersonate another person;
   3. 3)make Bookings without intending to use them;
   4. 4)disrupt the operation of the Service, including by retrieving data from it by automated means.
3. 3.
   Using services provided by electronic means involves risks, in particular malicious software, attempts to obtain sign-in details by deception (phishing) and unauthorised access to an Account. The Provider never asks for a password by email or by telephone.

§ 5. Account

1. 1.
   The contract for maintaining an Account is concluded when the Account is created, after the Terms have been accepted, for an indefinite period.
2. 2.
   The User provides true information and is responsible for keeping the Account password confidential.
3. 3.
   The User may terminate the contract for maintaining an Account at any time, without giving a reason and at no cost, by deleting the Account in the application or by sending a request to support@tujemy.com. The Account of a person who runs or works at a Venue can be deleted once that role has ended. The effects of deleting an Account are described on the Account deletion page.
4. 4.
   The Provider may terminate the contract for maintaining an Account on fourteen days’ notice for a good reason, in particular if the Service is discontinued. The Provider sends the notice of termination, stating its reason, to the email address associated with the Account.
5. 5.
   The Provider may suspend an Account or terminate the contract without notice if the User seriously or persistently breaches the Terms or the law, in particular by supplying unlawful content or making fictitious Bookings. The Provider informs the User of that decision and the reasons for it at the email address associated with the Account, and the User may appeal against it under § 13.

§ 6. Bookings

1. 1.
   The Guest chooses a Venue, a date and time and the number of people, or a length of stay, and confirms the Booking after accepting the Terms. Before confirmation the Service displays the Venue’s conditions, including the amount of any Deposit and the period within which the Booking can be cancelled without losing the Deposit, where the Venue applies them.
2. 2.
   The Venue confirms a Booking automatically or after reviewing it. Until it is confirmed, the Booking has the status “Pending”. The contract between the Guest and the Venue is concluded when the Booking is confirmed, and the Service informs the Guest of this in the application or by email.
3. 3.
   A Booking Request is not a Booking. The Venue answers it itself, and a contract is concluded only when the Venue confirms the date and time.
4. 4.
   The Guest may cancel a Booking in the Account until the end of the day on which the Booking falls, unless the Venue has already recorded the Guest’s arrival or failure to arrive. The Guest may withdraw a Booking Request by contacting the Venue.
5. 5.
   The Venue has undertaken to the Provider to move or cancel Bookings only for good reasons. The Service informs the Guest without delay when a Venue moves or cancels a Booking. If the Venue has moved a Booking, the Guest may cancel it in the Account and any Deposit paid is refunded in full, whenever the cancellation is made.

§ 7. Deposit

1. 1.
   A Venue may make a Booking conditional on payment of a Deposit. The Venue sets the amount of the Deposit and the period within which the Booking can be cancelled without losing it (the “free cancellation window”), and the Service displays both before the Booking is made.
2. 2.
   Payments are processed by Stripe Payments Europe, Limited. The amount paid goes directly to the Venue’s account held with Stripe. The Provider does not store payment card details.
3. 3.
   If the Guest cancels the Booking within the free cancellation window, the Deposit is refunded in full.
4. 4.
   If the Guest cancels the Booking after the free cancellation window has ended or does not arrive at the Venue, the Venue keeps the Deposit in accordance with Article 394 § 1 of the Polish Civil Code.
5. 5.
   If the Venue cancels the Booking, or the Guest cancels it after the Venue has moved it as described in § 6(5), the Deposit is refunded in full. This does not exclude the Guest’s rights against the Venue under Article 394 of the Polish Civil Code where the Booking did not take place for reasons for which the Venue is responsible.
6. 6.
   If the contract is terminated by agreement between the Guest and the Venue, or is not performed as a result of circumstances for which neither party is responsible, the Deposit is refunded in accordance with Article 394 § 3 of the Polish Civil Code.
7. 7.
   The Deposit is credited towards the amount due for the Venue’s service.
8. 8.
   Refunds are made to the card or account used for the payment. How long a refund takes to appear depends on the bank and the payment operator and is usually no more than 10 business days.

§ 8. Right of withdrawal

1. 1.
   A Consumer may withdraw from the contract for maintaining an Account without giving a reason within 14 days of its conclusion, and may terminate it at any time as described in § 5(3). Deleting the Account or sending a statement to support@tujemy.com is sufficient.
2. 2.
   Under the Polish Consumer Rights Act of 30 May 2014, the right to withdraw from a distance contract does not apply to contracts for catering services, accommodation other than for residential purposes and leisure services where the contract specifies the date or period of performance. This applies to Bookings. It does not limit the ability to cancel a Booking under § 6 and § 7.

§ 9. Venues and the order of results

1. 1.
   Venues presenting their offer in the Service are businesses. A Venue provides its business details, including its tax identification number (NIP), when registering, and the Provider reviews the registration before publishing the Venue’s page. Consumer protection law applies to contracts that Consumers conclude with Venues.
2. 2.
   The Venue is responsible to the Guest for performing the service, for information about the menu, ingredients, allergens, prices and Booking conditions, and for honouring coupons. The Provider is responsible for the operation of the Service, for passing on Bookings, Booking Requests and messages, and for handling complaints about the Service.
3. 3.
   The page of a Venue that is yet to open and is marked in the Service as an announced opening is for information only and does not allow a Booking or a Booking Request to be made.
4. 4.
   Search results are presented according to the following main parameters:

   1. 1)how well a Venue matches the criteria selected by the Guest, in particular the city, the type and category of Venue, the date and time and the number of people;
   2. 2)whether a Booking can be made in the Service: if the Guest specifies a date or time, Venues that do not accept Bookings in the Service are shown after the others, and if the Guest selects the “Online booking only” filter, they are not shown;
   3. 3)otherwise, the alphabetical order of Venue names;
   4. 4)if the Guest chooses to sort by rating, the order is determined by the average rating from published Reviews, and Venues without Reviews are shown last.
5. 5.
   On lists of recommended Venues in the Service, Venues with a completed description are shown first, and Venues that do not accept Bookings in the Service are not shown.
6. 6.
   The order of presentation does not depend on fees paid by Venues to the Provider or on a Venue’s subscription plan. The Provider does not accept payment for a position in search results.

§ 10. Reviews

1. 1.
   A Review may be added by a Guest who has an Account, after the end of a visit covered by a Booking made in the Service. A Review of a visit that the Venue entered in its own booking book can be added only if the Venue has recorded the Guest’s arrival. One Review can be added per Booking.
2. 2.
   This is how the Provider verifies that Reviews come from people who used the Venue’s service. Every Review, including an edited one, is published only after the Provider has checked it.
3. 3.
   A Review is published with the name given in the Account and the date of the visit, unless the Guest has hidden the date of the visit. A Venue’s rating is the average of the ratings in its published Reviews.
4. 4.
   A Venue cannot delete or change a Review. The Terms for Venues prohibit Venues from offering any benefit in exchange for Reviews.
5. 5.
   The Provider does not publish, or removes, a Review that:

   1. 1)contains unlawful content, in particular content that is offensive, incites hatred or violence or infringes personal rights;
   2. 2)does not concern a visit to the Venue;
   3. 3)contains other people’s personal data, contact details or advertising;
   4. 4)was written at the request of the Venue or a competitor of it, or in exchange for a benefit.
6. 6.
   The Provider informs the author when a Review is refused or removed and gives the reasons. The author may ask for the decision to be reconsidered under § 13.
7. 7.
   By adding a Review, the Guest grants the Provider a free, non-exclusive licence, without territorial limitation and for as long as the Review is published, to record and reproduce it in the memory of computer systems and to make it available to the public in the Service in such a way that anyone can access it at a place and time of their choosing. The Guest may ask at any time for the Review to be removed by writing to support@tujemy.com. After the Account is deleted, the Review may remain in the Service without the author’s name.

§ 11. Reporting illegal content

1. 1.
   Anyone may report to the Provider Content that they consider illegal or contrary to the Terms using the reporting form and, for Reviews and menus, also using the report button next to them. Reporting does not require an Account.
2. 2.
   A report should contain a sufficiently substantiated explanation of why the Content is illegal, the exact web address of the Content, the name and email address of the person reporting, except for a report concerning the offences referred to in Articles 3 to 7 of Directive 2011/93/EU, and a statement by the person reporting that they are acting in good faith.
3. 3.
   If the person reporting has given an email address, the Provider confirms receipt of the report without undue delay and, once it has been dealt with, informs them of the decision and of the available means of redress.
4. 4.
   The Provider deals with reports in a timely, diligent, non-arbitrary and objective manner. The Provider may use automated tools that route Content for review, but a decision to remove Content, disable access to it or refuse to publish it is always taken by a person.
5. 5.
   If the Provider removes Content, disables access to it or suspends an Account, it gives the person who supplied the Content a clear and specific statement of reasons for the decision, unless it does not have that person’s contact details or the law provides otherwise.
6. 6.
   The single point of contact for direct communication with Member State authorities, the European Commission and the European Board for Digital Services, and with recipients of the service, referred to in Articles 11 and 12 of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (Digital Services Act), is support@tujemy.com. Communication may be in Polish or English.
7. 7.
   If the Provider becomes aware of any information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person or persons has taken place, is taking place or is likely to take place, it promptly informs the law enforcement or judicial authorities of the Member State concerned and provides all relevant information available.

§ 12. Offers and coupons

1. 1.
   A Venue may make Offers available to Guests. The Venue funds the discount. The rules for claiming, validity and redemption of coupons are set out in the Promotion Rules, which the Guest accepts when claiming an Offer.
2. 2.
   The Provider sends push notifications and emails about Offers only with the Guest’s separate consent, given for each channel individually and capable of being withdrawn at any time in the Account settings.

§ 13. Complaints and appeals

1. 1.
   Complaints about the Service, including appeals against decisions to refuse or remove a Review or other Content and against decisions to suspend an Account, may be submitted to support@tujemy.com or in writing to the Provider’s registered office.
2. 2.
   A complaint should include contact details, a description of the problem and, where it concerns a Booking, the Booking number.
3. 3.
   The Provider deals with a complaint within 14 days of receiving it and replies to the email address from which it was sent or in another way indicated in the complaint.
4. 4.
   Complaints about a Venue’s service, including a meal, the service received, a stay or the redemption of a coupon, should be addressed to the Venue. At the Guest’s request, the Provider passes the complaint on to the Venue and helps with contacting it.
5. 5.
   A Consumer may use out-of-court means of handling complaints and pursuing claims, in particular the assistance of a district or municipal consumer ombudsman, of social organisations whose statutory tasks include consumer protection, and of permanent consumer arbitration courts. Information about these means is available on the website of the Polish Office of Competition and Consumer Protection (UOKiK).

§ 14. Liability

1. 1.
   The Provider is responsible for the proper provision of the services described in § 3.
2. 2.
   The Provider is not responsible for the performance of services by Venues, in particular for the quality of meals and service, for the accuracy of information about the menu, ingredients and allergens provided by a Venue, or for the redemption of coupons. The Venue, as the party to the contract with the Guest, is responsible for those matters.
3. 3.
   The Provider makes every effort to keep the Service running without interruption. The Provider may temporarily restrict access to the Service to carry out necessary technical work, giving advance notice where possible.
4. 4.
   Nothing in the Terms excludes or limits the Provider’s liability to Consumers to the extent that the law does not permit it to be excluded or limited.

§ 15. Personal data

1. 1.
   The Provider is the controller of Users’ personal data processed in connection with running the Service. How the data is processed is described in the Privacy Policy.
2. 2.
   The Venue that receives a Booking processes its data as a separate controller in order to perform its service.

§ 16. Changes to the Terms

1. 1.
   The Provider may change the Terms for good reasons, namely: a change in the law, the need to comply with a decision of an authority or a court judgment, the introduction of new services or features of the Service or a change to existing ones, and a change in the way services are provided for technical or security reasons.
2. 2.
   Each version of the Terms is identified by its version date. A new version binds a User from the moment the User accepts it. The Service asks for acceptance of a new version the next time the User uses the Account, makes a Booking or claims an Offer.
3. 3.
   Until a new version is accepted, the User remains bound by the version accepted earlier. Bookings and coupons are governed by the version in force when the Booking was made or the Offer claimed. Without accepting the new version, it is not possible to make another Booking or claim an Offer, and the User may delete the Account at any time.
4. 4.
   Earlier versions of the Terms are available in the version archive in the Service.

§ 17. Final provisions

1. 1.
   Contracts concluded under the Terms are governed by Polish law. This choice of law does not deprive a Consumer of the protection afforded by provisions that cannot be derogated from by agreement under the law of the country of the Consumer’s habitual residence.
2. 2.
   Disputes with Consumers are resolved by the courts having jurisdiction under the law.
3. 3.
   This version of the Terms applies from 17 September 2026.